Privacy Policy

WELCOME TO VIRTUA!

TERRA VIRTUA LTD provides a social digital goods platform via the Terra Virtua website (the “Site/website”), the TERRA VIRTUA MOBILE APPLICATION (the “App”) and related Internet services (collectively, the “Service(s)”). The Service is operated by TERRA VIRTUA LTD (the “Company”, “we” or “us”) for users of the Service (“you/user”).

TERRA VIRTUA LTD respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a pdf version of the policy here. Please also use the Glossary at the end of this document to understand the meaning of some of the terms used in this privacy policy.

Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how TERRA VIRTUA LTD collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter OR purchase a product or service OR take part in a competition OR when you interact with our website in whatsoever manner.

PERSONS NOT OF LEGAL AGE:

When you interact with us through the Services, we may collect information from you, as further described below:

This website is not intended for children and we do not knowingly collect data relating to children. Our Sites are not intended for use by persons under 13 years of age (or of such age considered as CHILD in the jurisdiction that you are accessing this website from) without legal parental or guardian consent.

If you believe we might have any information from or about a person under 13 for which there is no legal parental or guardian consent, please contact us

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

TERRA VIRTUA LTD is the controller and responsible for your personal data and responsible for this website.

We have an appointed data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:

Attention to: The Data Privacy Manager and team

Email address: privacy@virtua.com

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues ( www.ico.org.uk).

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, address, username or similar identifier, title, date of birth and gender.

  • Contact Data includes billing address, delivery address, location, email address and/or telephone numbers.

  • Financial Data includes bank account and payment card details, payment history.

  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, make and model (mobile phones only), operating system, hardware version, platform, device settings and other technology identification on the devices used to access our Website, file and software names and types.

  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

  • Usage Data includes information about how you use our Website, products and services.

Other Data includes communications with us via social media platforms, email, electronic messages and other electronic and non-electronic communications.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

How is your personal data collected?

We use different methods to collect data from and about you including through:

  1. Direct interactions. You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

  2. Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns.

  3. Cookies. We automatically capture some information through the use of cookies to enable certain features and functionality.

How we use your personal data

  • Provide our Services and create accounts in those Services
  • Improve, optimize and personalize our Services and our players’ experiences
  • Communicate with you about the Services you are using or we think you will like, including in-game updates, new Services, pre-registrations and promotional marketing offers
  • Customer service and managing player communications, including technical support
  • Marketing, research, analytics and delivering contextual and behavioral advertising

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us as follows: privacy@virtua.com.

Glossary

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

  • Internal Third Parties: Other companies in the TERRA VIRTUA LTD Group acting as joint controllers or processors who provide IT and system administration services.
  • External Third Parties: Service providers acting as processors who provide IT and system administration services.